To start a kiosk session, open a browser window on your iphone, ipad, desktop or laptop device and enter the following URL:
https://www.volunteermatters.net/kiosk/{customercode} where {customercode} is your customer code. For example if the code was “demo” (without quotes), your URL would be https://www.volunteermatters.net/kiosk/demo. If you utilize a VolunteerMatters Components Website or an VolunteerMatters Enhanced Portal we can set up a more concise redirect if desired. For example, http://www.yourdomain.org/checkin.
The initial page will require a login. The account logging in must have the Kiosk Admin permission/role assigned to it. Please contact VolunteerMatters support via the support portal for more information on Kiosk Admin access.
Once logged in, the initial screen will display a list of all active calendars from your VolunteerMatters system where the administrator must select via checkbox one or more calendars to be used for that kiosk session. Your VolunteerMatters system icon will display in place of the temporary logo below.
Once the calendars are selected you will click ‘Go’ to start the session. NOTE: To change the calendars used for an existing session you can enter the following URL:
https://www.volunteermatters.net/vm/kiosk/Main.do#kiosk-calendar-select.
This will bring the admin back to the main screen and they can adjust the calendars and click “Go” again. You can also close the browser window to end the session and start over.
From here you are administratively logged into the kiosk. On the main page, it will list all volunteers who currently have a shift for today so they can quickly locate their name and start their kiosk contact session (
) and sign themselves in, as well as peruse available shifts to sign up for in the selected calendar(s).
Further below it will discuss the process once you click “Start” and are logged in as that contact in more depth
Below the list of today’s volunteers is the search mechanism for volunteers not already assigned to a shift for today on the selected calendar(s).
Volunteers or administrators can enter a contact’s name and then be presented with a list of results. This search is a simple quick search, by first or last name.
The search results will then list all records returned matching the criteria and then the volunteer administrator or administrator will click the Start icon () for the appropriate contact.
After clicking start you are now “logged” in as that volunteer and there are two views available to you:
- Today’s Assignments - where a volunteer can sign in or out of already assigned shifts.
- Future Opportunities – where a volunteer can view upcoming shifts and sign up for available shifts, waitlist for shifts (if available), or withdraw from shifts already signed up for.
It will default to “Today’s Assignments” if there is a shift occurring on that day for the volunteer logged in. If no assignment is present that day it will default to “Future Opportunities”.
Today’s Assignments
Future Opportunities
There are a number of icons available to the volunteer for their assigned shifts or available shifts. They are as follows:
|
Today’s Assignments |
|
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Sign-In (You are free to sign-in now) |
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Too Early (You can't sign in yet - too far from scheduled shift start time) |
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Too Late (It is too far past the shift start time for you to sign in) |
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Sign-Out (You can now sign out of the shift) |
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Sign-Out First (You can't sign into this shift until you've signed out of your current assignment) |
|
Future Opportunities |
|
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Sign-Up (This shift is available for you to sign-up) |
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Wait-list (This shift is full but you may be added to a wait-list) |
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Withdraw (You are already signed up for this shift. You can withdraw your assignment if you no longer want the assignment) |
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Already Assigned (You are already signed up for this shift. It is within the lock-in period so you cannot self-withdraw via the portal) |
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Already Waitlisted (You are already on the wait-list for this shift) |
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|
Sign-In
If the volunteer does have an assignment for that day they can log into the kiosk and then will be presented with the opportunity to sign-in for that shift if it is within the time allowed to do so.
Once they click sign-in they will receive confirmation and they can return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk.
Sign-Out
If the volunteer is currently signed into an assignment for that day they can log into the kiosk and then will be presented with the opportunity to sign-out for that shift.
Once they click sign-out they will receive confirmation and they can return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk.
Sign-Up
If the volunteer does not have an assignment for that day or if they simply wish to view and sign-up for future shifts, they can log into the kiosk and view shifts available from the “Future Opportunities” area and click “Sign-Up”.
Once they click sign-up they will receive confirmation and they can return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk.
However if the shift that they sign-up for is within its sign-in time they will be presented with a confirmation window that also allows them to “Sign-in” or they simply can return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk.
If a volunteer has been reviewing future opportunities for a little while and shift has become no longer available and they click on the “Sign-Up” icon they will be presented with the following “Shift is Locked” confirmation and they can return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk. This will be a rare occurrence.
Wait-list
If the volunteer does not have an assignment for that day or if they simply wish to view and sign-up for future shifts, they can log into the kiosk and view shifts available from the “Future Opportunities” area. If a shift is full and they wish to be added to the “Wait-list” they can click on the “Wait-List” sign-up icon.
Once they click sign-up they will receive confirmation they have been added to the waitlist and they can remove their wait-list entry, or return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk. A user can only remove themselves from a wait-list at this time. After this they must contact an administrator to remove themselves manually.
Withdraw
If the volunteer is currently signed up for a shift and they wish to withdraw and it is in the allowable withdraw period, they can log into the kiosk, click on the “Future Opportunities” area and scroll down to that shift and withdraw.
Once they click withdraw they will receive confirmation and they can return to the kiosk main window (“Home”) or click “Finished” and sign out of the kiosk.
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